Refund Policy

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it. You'll also need the receipt or proof of purchase.

Return Conditions

• The product must be returned in its original packaging and free of any stains or damage.
• Maximum of two (2) refundable items per order.
• Unlimited store credit and exchanges are available per order.
• If there's a price difference in exchanged items, the customer will need to pay the difference or accept a lower refund.
• No exchange will be processed without the return of the original product.

To initiate a return, contact us at contact@slumblrr.com. If accepted, we will provide shipping instructions. Items sent back without prior request will not be accepted.

For any return-related questions, feel free to reach us at contact@slumblrr.com.

Shipping Fees

We do not provide prepaid return labels. Customers are responsible for purchasing their return label and sending the item back to us.

Order Cancellation

Orders cannot be canceled once placed, as they are processed immediately. However, you may still contact our support team to initiate a return after receiving the product. Once returned, we will issue your refund.

Chargeback & Return Policy

If you're unhappy with your purchase, please reach out to our support team first to resolve the issue or start a return within our 60-night trial.

Note: If a chargeback is initiated without contacting us first, the return or refund—including the 60-night trial—will be voided.

We are committed to solving any problem and encourage direct communication before taking further action.

Damages & Issues

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and correct it.

Exceptions / Non-returnable Items

We do not accept returns for:

• Perishable goods (e.g. food, flowers, plants)
• Custom products (e.g. special orders, personalized items)
• Personal care goods (e.g. beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get what you want is to return your item and, once accepted, make a separate purchase for the new one.

Refunds

We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

Non-refundable Fees

• Shipping Fees: These are paid to the carrier and are non-refundable, even if the item did not arrive.
• Shipping Protection: Covers loss or damage in transit, but is itself non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at contact@slumblrr.com.

Need More Help?

Visit our Contact Page or email us directly at contact@slumblrr.com. We're here for you!